Friday 15th March 2024

The surgery will be closed from 3pm to 6pm on Friday 15th March 2024 due to staff shortages.  If you require medical advice and need to speak to a clinician on this afternoon, please call 0300 123 3112.  Alternatively, if you require immediate medical help that cannot wait until we reopen on Monday morning, please dial 111 or for an emergency please dial 999

Swarland Avenue Surgery

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Zero Tolerance

NHS staff should be able to come to work without fear of violence, abuse or harassment from patients or their relatives.

The NHS operate a Zero Tolerance Policy with regard to violence and abuse and the Practice has the right to remove violent patients from their list with immediate effect, in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Where patients are disruptive and display aggressive and/or intimidating behaviour and refuse to leave the premises, staff are instructed to dial 999 for Police assistance, and charges may then be brought against these individuals.