Your Information, Your Rights, Gaining Access to Your Records

Updated on 25th May 2018 at 5:09 pm

Privacy Notice Your Information, Your Rights, Gaining Access to Your Records Being transparent and providing accessible information to patients about how we will use your personal information is a key element of the Data Protection Act 2018 and the EU General Data Protection Regulations (GDPR). The following notice reminds you of your rights in respect […]

Improving access to general practice

Updated on 20th December 2017 at 5:27 pm

Patients now have access to additional appointments during weekday evenings and at weekends.  The appointments are available at the Oxford Centre, Longbenton.  Swarland Avenue Surgery and other local surgery GPs are involved in providing this service.  During our practice close time you can also call 0191 486 2195 if you need to book an urgent GP appointment during weekday evenings or […]

Art for You: an exciting Macmillan project now starting in Newcastle

Updated on 30th March 2017 at 7:18 pm

Art for You: an exciting Macmillan project now starting in Newcastle                            A volunteer-led emotional support service for people affected by cancer and their carers.   Feeling isolated? Interested in trying something different? Discover your creativity! We have a team of trained volunteers with a wide range of artistic skills and interests who hold […]

Care Quality Commision (CQC) Report

Updated on 30th March 2016 at 8:43 pm

The Care Quality Commission (CQC) inspected the surgery on the 5th April 2016. The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish  finding […]

Friends and Family Test

Updated on 10th November 2014 at 4:21 pm

Friends & Family Test (FFT) What is the Friends and Family Test? The FFT is an anonymous feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services. The primary aims of the FFT are to: […]

Health Promotion Services

Updated on 17th February 2014 at 11:34 am

It was raised during our Patient Participation Group that more visable advertising of Local Health Promotion Services is needed. Please see the links to some of the healthy living and health trainer services in Newcastle and North Tyneside: – (North Tyneside Residents) (Newcastle Residents)

Patient Participation Group

Updated on 14th March 2013 at 2:40 pm

The Practice operates a patient participation group (PPG) and the aim of the group is to provide a forum for our patients to discuss services, health promotion and local healthcare initiatives. If you would like to join the PPG please contact the surgery and ask to speak to John Snaith, Practice Manager to discuss in […]