Important Coronavirus Information

Updated on 11th May 2020 at 1:46 pm


Dear Patients

During these difficult times the following protocols will be in place at the surgery from Monday 23rd March 2020 until further notice.

The prescription line will now open from 11am until 6pm.  We need to do this to open more of our lines up to conduct non face-to-face telephone consultations.

Our online booking service suspended until further notice.

Changes to the appointments on offer

If you have a new cough or feel hot to touch on your chest or back (high temperature) and don’t have any other conditions that you are concerned about, please contact the surgery.

We have put in place a system to try to manage as many problems as we can remotely to reduce the footfall of patients in the surgery.

If any patient has a problem that cannot wait they should contact the surgery and arrange a same day telephone appointment or alternatively submit an e-consult.

Information specific to services

  • Cervical Screening (initially booked as a telephone appointment)
  • Childhood Immunisations (No change to the booking process for this service)
  • Sexual Health – Coil, Implant (initially booked as a telephone appointment)
  • Midwife – (No change to the booking process for this service)
  • Pill and HRT checks (initially booked as a telephone appointment)
  • Chronic Disease reviews – will be carried out over the telephone or video consultation where possible.

The following can be booked, without the need for an initial telephone appointment:-

  • Essential Injections e.g. Antipsychotic , B12, Depo, Prostap, Zoladex
  • Post-natal examinations & 6 week baby checks
  • Urgent Swabs requested by a clinician
  • Urgent Bloods requested by a clinician (including DMARD monitoring)
  • Urgent Dressings

Alternative arrangements will be made for patients requiring interpreting or other supporting services; this is will either be via another agreed remote method or if this is not possible will revert to a booked face to face appointment.

All patients must have been screened for symptoms or isolation prior to booking.

Changes to building access

We continue to operate the building during usual opening hours however;

From our usual opening time until 5:00pm, we will have an open door service for patients attending the surgery for appointments, dropping off samples and collecting letters, prescriptions etc.  It is imperative to safeguard patients, especially the vulnerable, and also our staff against the risk of exposure to coronavirus. Therefore the people that enter the building during these times must not: –

  • have a cough regardless of duration
  • feel hot to touch on the chest or back (high temperature)
  • currently be in isolation; even with no symptoms
  • have any flu like symptoms
  • a loss of, or change to, your sense of smell or taste

Failure to strictly follow the above guidance will unnecessarily put other patients and those that work at the surgery at risk of exposure to coronavirus. We do also have signs up at the front door advising this.

From 5:00pm until close, access to the surgery will be by doorbell entry only.  The access during this time will be for patients that have been triaged by a GP and need to be seen on the same day for urgent symptoms which will include suspected infections.

We have done this to avoid the risk of spreading infections and viruses and we hope all patients will understand that this is a necessary inconvenience.

Administrative Work

Please request letters, reports and sick notes via e-consult.  We also have a facility to text you with digital copies of these documents to save on collection and unnecessary additional footfall in our surgery.


  1. What precautions can you take?

There are a number of practical measures you can take to help stop the spread of coronavirus (COVID-19). To find out more please click here to view the latest NHS guidance


  1. What can I do if I experience symptoms?

Should you or anyone around you experience symptoms related to coronavirus (COVID-19), it is important that you follow the latest Government advice. For more information please visit


  1. When should I  self-isolate?

For the latest advice on when to self-isolate follow the latest NHS guidelines. For more information please visit


  1. I believe I am a high risk patient, but have not been sent a letter

“Letters are being sent out and should be received by 30 March 2020. We also expect doctors and hospitals to add more patients to the list as we have not been able to identify everyone. You should continue to follow advice for high-risk patients on If you have not received a letter by Monday 30 March contact your GP or clinical specialist for advice.”


  1. I have been sent a ‘High Risk’ letter, but unsure as to why?


  1. What should I do if I need additional support and don’t have anyone who can help?

     North Tyneside Residents

  • Voda – Support for patients (register via N Tyneside council, online form and number released on Monday 30th March )

Help line: 0191 6432626

Newcastle Residents

Helpline – 0191 2778000


  1. I / my relative has underlying health issues what should we be doing?

Please follow the latest NHS health advice . (


  1. I have recently been referred by my GP, but not heard anything

Due to extreme pressures hospitals are facing, all routine outpatient referrals have been postponed or suspended.   2WW and urgent referrals will be processed accordingly.