FAQ

Updated on 8th April 2020 at 11:00 am

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FAQ’s

  1. What precautions can you take?

There are a number of practical measures you can take to help stop the spread of coronavirus (COVID-19). To find out more please click here to view the latest NHS guidance

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

  1. What can I do if I experience symptoms?

Should you or anyone around you experience symptoms related to coronavirus (COVID-19), it is important that you follow the latest Government advice. For more information please visit
https://www.nhs.uk/conditions/coronavirus-covid-19/

 

  1. When should I  self-isolate?

For the latest advice on when to self-isolate follow the latest NHS guidelines. For more information please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

  1. I believe I am a high risk patient, but have not been sent a letter

“Letters are being sent out and should be received by 30 March 2020. We also expect doctors and hospitals to add more patients to the list as we have not been able to identify everyone. You should continue to follow advice for high-risk patients on nhs.uk. If you have not received a letter by Monday 30 March contact your GP or clinical specialist for advice.” https://digital.nhs.uk/coronavirus/high-risk-vulnerable-patients-list

 

  1. I have been sent a ‘High Risk’ letter, but unsure as to why?

https://digital.nhs.uk/news-and-events/latest-news/statement-on-coronavirus-communications

 

  1. What should I do if I need additional support and don’t have anyone who can help?

     North Tyneside Residents

  • Voda – Support for patients (register via N Tyneside council, online form and number released on Monday 30th March )

Help line: 0191 6432626

Newcastle Residents

Helpline – 0191 2778000

 

  1. I / my relative has underlying health issues what should we be doing?

Please follow the latest NHS health advice . (https://www.nhs.uk/conditions/coronavirus-covid-19/)

 

  1. I have recently been referred by my GP, but not heard anything

Due to extreme pressures hospitals are facing, all routine outpatient referrals have been postponed or suspended.   2WW and urgent referrals will be processed accordingly.