Mon08:30 - 18:00
Tue07:00 - 18:00
Wed08:30 - 18:00
Thu07:30 - 18:00
Fri08:30 - 18:00
Closed between 1pm-2pm for staff training
SatClosed
SunClosed

News

All news

For more information please visit: www.covid19graphics.info


KEY MESSAGES

 

  • If you need medical help, the NHS is still here for you.
  • If you need medical help from Swarland Avenue Surgery, we are available by telephone, email and via e-Consult.
  • If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111.
  • If it’s a serious or life-threatening emergency, call 999
  • If you are told to go to hospital it is important that you go to hospital.
  • You should continue to attend your appointments, unless you have been told not to attend.

Prescriptions

  • You can order your repeat prescriptions by using online services or calling calling the practice on 0191 215 0141 between 11am – 6pm, Monday to Friday.
  • If you need to collect a prescription and have coronavirus symptoms or are self-isolating at home – please arrange for a friend, relative or volunteer to collect for you.
  • To help us to keep supplying medicines to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.

Routine vaccinations

  • It is important that you or your baby or child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community.
  • If the person needing vaccination has coronavirus symptoms or is self-isolating because someone in the household is displaying symptoms, please contact the surgery for advice.

SPECIFIC MESSAGES

 

Cancer Patients

  • If you have a symptom that you are worried about, you must the surgery.
  • Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting coronavirus.

Heart Attack Patients

  • If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately.
  • If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.

Stroke Patients

  • If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately.

You can spot the symptoms of a stroke by using the FAST test:

  • Face – is the face drooping / fallen on one side? Can they smile?
  • Arms – can they raise both arms and keep them there?
  • Speech – is it slurred?
  • Time to call 999 if you see any of the above signs

Pregnant Women

  • If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team.
  • If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Parents of young children

  • If you are worried about the health of your baby or child, please call 111.
  • If it’s a serious or life-threatening emergency, call 999

Mental Health

  • NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health
  • If you are concerned about the mental health of your child, please contact the surgery or check online self-referral options for under 18 years olds at: www.nhs.uk/conditions/stress-anxiety-depression/
  • If you are facing mental health issues contact the surgery or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via the surgery or online.
  • If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: www.nhs.uk/conditions/stress-anxiety-depression/
  • If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.

Learning Disability and Autism

  • If you need medical help reasonable adjustments will be made so you get the right care and support.
  • Your local community teams and crisis support lines are available if you are worried or anxious.

 

Dear Patients

During these difficult times the following protocols will be in place at the surgery from Monday 23rd March 2020 until further notice.

The prescription line will now open from 11am until 6pm.  We need to do this to open more of our lines up to conduct non face-to-face telephone consultations.

Our online booking service suspended until further notice.

Changes to the appointments on offer

If you have a new cough or feel hot to touch on your chest or back (high temperature) and don’t have any other conditions that you are concerned about, please contact the surgery.

We have put in place a system to try to manage as many problems as we can remotely to reduce the footfall of patients in the surgery.

If any patient has a problem that cannot wait they should contact the surgery and arrange a same day telephone appointment or alternatively submit an e-consult.

Information specific to services

  • Cervical Screening (initially booked as a telephone appointment)
  • Childhood Immunisations (No change to the booking process for this service)
  • Sexual Health – Coil, Implant (initially booked as a telephone appointment)
  • Midwife – (No change to the booking process for this service)
  • Pill and HRT checks (initially booked as a telephone appointment)
  • Chronic Disease reviews – will be carried out over the telephone or video consultation where possible.

The following can be booked, without the need for an initial telephone appointment:-

  • Essential Injections e.g. Antipsychotic , B12, Depo, Prostap, Zoladex
  • Post-natal examinations & 6 week baby checks
  • Urgent Swabs requested by a clinician
  • Urgent Bloods requested by a clinician (including DMARD monitoring)
  • Urgent Dressings

Alternative arrangements will be made for patients requiring interpreting or other supporting services; this is will either be via another agreed remote method or if this is not possible will revert to a booked face to face appointment.

All patients must have been screened for symptoms or isolation prior to booking.


Changes to building access

We continue to operate the building during usual opening hours however;

From our usual opening time until 5:00pm, we will have an open door service for patients attending the surgery for appointments, dropping off samples and collecting letters, prescriptions etc.  It is imperative to safeguard patients, especially the vulnerable, and also our staff against the risk of exposure to coronavirus. Therefore the people that enter the building during these times must not: –

  • have a cough regardless of duration
  • feel hot to touch on the chest or back (high temperature)
  • currently be in isolation; even with no symptoms
  • have any flu like symptoms
  • a loss of, or change to, your sense of smell or taste

Failure to strictly follow the above guidance will unnecessarily put other patients and those that work at the surgery at risk of exposure to coronavirus. We do also have signs up at the front door advising this.

From 5:00pm until close, access to the surgery will be by doorbell entry only.  The access during this time will be for patients that have been triaged by a GP and need to be seen on the same day for urgent symptoms which will include suspected infections.

We have done this to avoid the risk of spreading infections and viruses and we hope all patients will understand that this is a necessary inconvenience.

Administrative Work

Please request letters, reports and sick notes via e-consult.  We also have a facility to text you with digital copies of these documents to save on collection and unnecessary additional footfall in our surgery.


FAQ’s

  1. What precautions can you take?

There are a number of practical measures you can take to help stop the spread of coronavirus (COVID-19). To find out more please click here to view the latest NHS guidance

https://www.nhs.uk/conditions/coronavirus-covid-19/

 

  1. What can I do if I experience symptoms?

Should you or anyone around you experience symptoms related to coronavirus (COVID-19), it is important that you follow the latest Government advice. For more information please visit
https://www.nhs.uk/conditions/coronavirus-covid-19/

 

  1. When should I  self-isolate?

For the latest advice on when to self-isolate follow the latest NHS guidelines. For more information please visit https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

  1. I believe I am a high risk patient, but have not been sent a letter

“Letters are being sent out and should be received by 30 March 2020. We also expect doctors and hospitals to add more patients to the list as we have not been able to identify everyone. You should continue to follow advice for high-risk patients on nhs.uk. If you have not received a letter by Monday 30 March contact your GP or clinical specialist for advice.” https://digital.nhs.uk/coronavirus/high-risk-vulnerable-patients-list

 

  1. I have been sent a ‘High Risk’ letter, but unsure as to why?

https://digital.nhs.uk/news-and-events/latest-news/statement-on-coronavirus-communications

 

  1. What should I do if I need additional support and don’t have anyone who can help?

     North Tyneside Residents

  • Voda – Support for patients (register via N Tyneside council, online form and number released on Monday 30th March )

Help line: 0191 6432626

Newcastle Residents

Helpline – 0191 2778000

 

  1. I / my relative has underlying health issues what should we be doing?

Please follow the latest NHS health advice . (https://www.nhs.uk/conditions/coronavirus-covid-19/)

 

  1. I have recently been referred by my GP, but not heard anything

Due to extreme pressures hospitals are facing, all routine outpatient referrals have been postponed or suspended.   2WW and urgent referrals will be processed accordingly.